Refund policy

Return and Refund Policy

Last updated: September 23, 2026

At Alvasti, we carefully select our products and work with our suppliers to provide quality merchandise. Please review this policy before placing an order.

All Sales Are Final

Except as described below or where otherwise required by applicable law, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size or color selection, or other buyer-preference reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly after delivery.

Please provide:

Your order number
A description of the problem
Clear photographs of the item and packaging, when applicable

We will review the issue and, when appropriate, arrange a replacement, refund, or other resolution.

Please do not return an item without first contacting us and receiving return instructions.

Order Cancellations and Changes

Orders may be sent to our fulfillment partners shortly after they are placed. Once an order has entered processing or fulfillment, we may be unable to cancel it or change its shipping address, product, size, color, or other order details.

Jewelry and Product Variations

Some jewelry may contain natural materials, gemstones, pearls, or handcrafted components. Natural variations in color, shape, texture, pattern, or appearance are not necessarily considered defects.

Refunds

If we approve a refund, it will generally be issued to the original payment method. Processing times after a refund is issued depend on the payment provider or financial institution.

Original shipping charges are generally non-refundable unless the refund results from a damaged, defective, incorrect item, or applicable law requires otherwise.

Lost or Missing Packages

If tracking indicates that an order has been lost in transit or if there is another delivery problem, please contact us so we can review the shipment and coordinate with the applicable fulfillment partner or carrier.

If tracking shows an order as delivered but you cannot locate it, please first check the delivery location, household members, neighbors, and the carrier's tracking information. Contact us if additional assistance is needed.

Supplier-Fulfilled Orders

Some Alvasti products are fulfilled and shipped by third-party suppliers, including suppliers connected through Shopify Collective. Procedures for damaged or incorrect merchandise may therefore vary by product or supplier. Alvasti will provide applicable instructions after reviewing your request.